May 30

Bethany Village tells national conference how we implemented electronic records

Jenita Sullenger 2011

Jenita Sullenger

Bethany Village was chosen to tell a national conference last week of how we successfully implemented an electronic medical records system.

Jenita Sullenger, Clinical Implementation Leader for the project at Bethany, was a presenter at the 2013 User’s Educational Conference for AOD Software (Answers on Demand) in Fort Lauderdale, Fla., on May 22. The conference was attended by 360 representatives of organizations (in 48 states) who are present or potential users of AOD for electronic health records.

The conference presentation recognized Bethany Village as one of three examples of how to convert medical records to an electronic system with the software, equipment and most importantly, the staff expertise to operate effectively and securely. “Ours stands out because we went ‘live’ with so many modules in such a short time,” said Sullenger.

The electronic medical records system went live at Bethany Village without complications by Oct. 1, after more than 350 nursing staff members trained for using the system as appropriate to each job function. The system helps us to continue to provide quality care in the skilled nursing care areas of Bethany Village, a continuing care retirement community in Centerville, Ohio, with a wide variety of senior living options.

“The on-site staff from Answers on Demand (the brand name of our system) felt this was one of the most positive implementations they have seen,” said John Brinkman, Administrator, Bethany Village. “This was due to all the preparation, education and support provided. Our nursing staff embraced this innovation and worked as a team in collaboration with Technology Information Systems to make this implementation as smooth as it has been.”

In Sullenger’s presentation she told how Bethany created a positive and eager feeling necessary to tackle this challenge. “Fortunate to have the resources and administrative support, the team was able to prepare staff with the knowledge and ability to implement the system,” she said.

Some of the strategies that helped with a successful implementation were:

  • Great planning
  • The Build Team
  • Communication plan
  • Awareness, motivation, cheers and fun
  • Plenty of training time
  • Homework after each session
  • Shirts to identify ‘Champions’ the week of implementation

“We felt most fortunate to have the administrative support to be able to make our vision come to life,” said Sullenger.

EMR mobile 10-02-12